Before returning an item to us, please contact us first–and let us discuss the issue with you. You can email us at [email protected] or call us at 727-755-3183. If you call us, please leave a message with your phone number and best time to call you and we’ll get back with you within one business day.
Damaged and Misprinted Items: we pride ourselves on unparalleled product quality. That’s why all our orders go through a 3-step quality check before we ship them out. However, if a damaged or mislabeled item was accidentally let through our quality control, or was damaged during shipment, we take full responsibility and will provide a free replacement. You must, however, notify BaronAir, either by email or phone call within 4 weeks after the misprinted/damaged/defective item has been received.
Buyer’s Remorse: Our return policy doesn’t cover buyer’s remorse so we won’t be able to issue you a refund for the order.
Accidents can happen, so we’re glad to offer you a size exchange. Keep in mind, however, that we make everything on demand, so requesting a size exchange would mean producing an entirely new product. Therefore, we ask that you first send us back the wrong-sized garment at your expense. Then, let us know the size you want to exchange for and we’ll be happy to reship the product for you, but you’ll have to pay a separate re-shipping fee. Also, you must notify BaronAir, either by email or phone call within 4 weeks after the wrong sized item has been received. Note: We have a Size Guide link on each product page. Please use this guide to ensure you pick the correct size, which will help save you shipping costs and aggravation.